It’s really easy to create an account, just click onto Sign Up and enter your details (user name, email address and password). Please make sure your account is registered in your own name and the delivery address matches the billing address of your credit or debit card.
You can change your address, telephone number and email address on your account by simply clicking onto ‘My Account’ and then ‘Edit your Details’.
Just make sure you change your details if you’ve recently moved before placing an order. As we process orders quickly, we can’t change your address once you’ve placed your order. Orders placed before you updated your address details will be delivered to the address shown on your email confirmation.
It’s easy to forget your password. If you can’t remember your password, click "Forgot Your Password" and follow the instructions.
We will email you a link to your registered email address so you can set up a new password.
To make your password more secure:
- Combine letters, numbers and symbols
- Use combinations or characters that aren’t in the dictionary
- Make it long. Next allows passwords to be 6-12 characters long, the longer the password, the more secure it will be
- Use words and phrases that are difficult for people to guess
- Avoid your name or birthday
- Don’t use sequences or repeated characters. For example ‘12345678’ or ‘qwerty’
Just sign into "My Account" and select the "Account Details" link. There you can update your Name, Email Address and Password.
Once your order is on its way, you’ll receive a tracking number via email.
To track your parcel, simply click on the link in the email and you’ll be directed to the courier website. If you can’t locate the tracking email, please make sure you’ve checked your spam and junk folder.
Shipping is currently free for all orders over €70. Orders under €70 will be charged at €5,99 for shipping per order.
As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed. You’ll need to place another order or return any unwanted items.
You can use any payment type listed below:
Visa / Visa Electron , Mastercard, Paypal
Credit and debit cards must be registered to the account address. Card details are checked and verified by a third party and goods are dispatched once authorization has been obtained.
We’re sorry, but we can’t accept payments from a card that’s due to expire within five days of placing your order or payments from pre-paid cards.
No. Unfortunately, You can only use one per order – this includes our free delivery codes.
If you’re unsure if your order has been processed, please check if you've received an order confirmation email from us. This should be sent as soon as you’ve placed your order. If you haven’t received a confirmation email after an hour, let us know and we’ll check this for you.
You can return any unworn items (in their original condition) within 14 days of receiving your order for a full refund. This doesn’t affect your rights to return faulty items. For more information please check our return policy page or click here
Unfortunately we cannot accept returns that are over 14 days.
We don’t offer exchanges, but you can return your package and order again. Your refund will be processed as soon as we get your items back.
Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.
We will refund the cost of the merchandise and shipping charges if the return is a result of our error or defective product.