Help | Medorra

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CREATE ACCOUNT

My Account

It’s really easy to create an account, just click onto Sign Up and enter your details (user name, email address and password). Please make sure your account is registered in your own name and the delivery address matches the billing address of your credit or debit card.

You can change your address, telephone number and email address on your account by simply clicking onto ‘My Account’ and then ‘Edit your Details’.

Just make sure you change your details if you’ve recently moved before placing an order. As we process orders quickly, we can’t change your address once you’ve placed your order. Orders placed before you updated your address details will be delivered to the address shown on your email confirmation.

It’s easy to forget your password. If you can’t remember your password, click "Forgot Your Password" and follow the instructions.

We will email you a link to your registered email address so you can set up a new password.

To make your password more secure:

  • Combine letters, numbers and symbols
  • Use combinations or characters that aren’t in the dictionary
  • Make it long. Next allows passwords to be 6-12 characters long, the longer the password, the more secure it will be
  • Use words and phrases that are difficult for people to guess
  • Avoid your name or birthday
  • Don’t use sequences or repeated characters. For example ‘12345678’ or ‘qwerty’

Just sign into "My Account" and select the "Account Details" link. There you can update your Name, Email Address and Password.

Delivery

Once your order is on its way, you’ll receive a tracking number via email.

To track your parcel, simply click on the link in the email and you’ll be directed to the courier website. If you can’t locate the tracking email, please make sure you’ve checked your spam and junk folder.

Shipping is currently free for all orders over €70. Orders under €70 will be charged at €5,99 for shipping per order.

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed. You’ll need to place another order or return any unwanted items.

To get this fixed for you ASAP please head to our 'Contact Us' section where you send us a message or email our customer support at: [email protected]

When you message, please include the following information:

• Your name

• Order number

• Product name and code of the item ordered

• Product name and code of the item received

• Picture of the incorrect item and a description of the incorrect item received.

Please do not return the item to us without contacting our Customer Care team.

Payments

You can use any payment type listed below:

Visa / Visa Electron , Mastercard, Paypal

Credit and debit cards must be registered to the account address. Card details are checked and verified by a third party and goods are dispatched once authorization has been obtained.

We’re sorry, but we can’t accept payments from a card that’s due to expire within five days of placing your order or payments from pre-paid cards.

If your credit or debit card was declined, call your bank for more info. If you used PayPal, please contact PayPal directly.

If you receive an error message, make sure you’ve entered the correct details--and make sure to contact your bank first! If you’re still having issues, please contact us and include the following:

  • - What operating system you use (ex. Windows, Mac)
  • - What internet browser you used
  • - What payment method you used
  • - A description of the problem and what time the problem occurred.
  • - If you receive an error message, please include it in your message.

1. Enter the promo code at checkout

You need to enter the code exactly as it was given to you, without any spaces. Type or copy and paste the code into the "APPLY COUPON" box.

2. Make sure you click 'Apply code'

Once you've entered the code, click on 'Apply Code' and it will add the code to your order. When the code has been applied to your order, you'll see the promo value and the total of your order will change to reflect the code.

You must enter the discount/promo code when you are checking out as it can't be applied later.

If you find that your promo code isn't working then please check the below:

  • You can only use one discount/promo code per order. This applies to our free delivery codes too.
  • Discount/promo codes cannot be used for gift vouchers or for any delivery charges.
  • As our discount/promo codes vary so do the terms and conditions of each, so make sure you check when you receive any codes. Codes may only be valid for certain items and the majority of codes will have an expiry date. You should be able to find the terms and conditions in the same place you found the code whether it be through an email or on our website. Check out our Terms&Conditions for more information.
  •  If you've received the code in an email from then the code may also be locked to that email address. Make sure you're trying to use the code using your account that has the same email address as we sent the code to.

If your discount code is still not working after checking all of the above, then please get in touch with our Customer Care Team so we can help you further.

No. Unfortunately, You can only use one per order – this includes our free delivery codes.

If you’re unsure if your order has been processed, please check if you've received an order confirmation email from us. This should be sent as soon as you’ve placed your order. If you haven’t received a confirmation email after an hour, let us know and we’ll check this for you.

Refunds

You can return any unworn items (in their original condition) within 14 days of receiving your order for a full refund. This doesn’t affect your rights to return faulty items. For more information please check our return policy page or click here

Unfortunately we cannot accept returns that are over 14 days.

We don’t offer exchanges, but you can return your package and order again. Your refund will be processed as soon as we get your items back.

It can take up to 10 working days from the date of your return for your parcel to be delivered back to us and processed.

On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer).

We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.
We will refund the cost of the merchandise and shipping charges if the return is a result of our error or defective product.

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